We are still here for you!

Dear Editor,

To Kneehill Medical Clinic patients:

As our province begins to re-open we wanted to let you know that we are still here for you! The Kneehill Medical Clinic staff & physicians are working hard, with the help of Big Country PCN, to provide our patients with safe care in a timely manner. Please call the clinic at (403) 443-5522 to speak to a receptionist or send a secure message thru HealthMyself Patient Portal so we can help you with your medical needs.

Most of our doctors and our nurse practitioner are now offering virtual visits (you must provide your email at the time of booking). All of our doctors, nurse practitioner and nurses are also using phone appointments to help guide patient care. We are still seeing patients in the clinic, but we have limits on the types of appointments that can be booked ‘face-to-face’. We are governed by the College of Physicians and Surgeons of Alberta (CPSA) and will be carefully reviewing their protocols as they continue to change.

If you are booked for a ‘face-to-face’ appointment at the clinic, you may notice several changes that include, but are not limited to, the following safety measures:

1) we are limiting the number of patients in our clinic at any one time to promote physical distancing

2) we encourage you to wear your own mask and we will offer you a mask upon arrival, if you do not have one

3) you will be screened upon arrival and your temperature will be taken with a non-touch thermometer

4) we ask that you sanitize your hands upon arrival

5) there is a barrier in the waiting room and all the chairs are spaced 2 meters apart

6) we ask that you attend your appointment by yourself (if possible)

7) you may be asked to wait in your car until a room is available or a doctor may come to you for a ‘car visit’ (depending on your symptoms)

We will be constantly monitoring our schedules to try and maintain good access for our patients. We ask that you please be patient with us as we work together to ensure your safety and the safety of our staff and doctors.

Yours in Health,

The Doctors of Kneehill Medical Clinic